About Cole Pallet

Our Vision & Mission

Mission Statement: Our mission at Cole Pallet Services Corporation is to provide customers with reliable customer service and dependable, high-quality pallets.

Vision: We will achieve this mission by sourcing sustainable materials from reputable mills, maintaining quality control throughout the production process, exceeding customer expectations, and outworking our competition. We strive to build our business and grow without compromising the integrity of our product and without sacrificing employee or environmental safety.

Our Vision in Action

Customer Focus: We understand and meet our clients’ needs by seeking feedback, listening and reacting promptly to client requests. We collaborate with our clients to develop new, customized specifications that are cost-effective without compromising product integrity.

Quality: Through employee engagement, accountability and automation, Cole Pallet is a leader in quality and constantly benchmark ourselves to ensure we remain a leader.

Service: With multiple facilities, our production, sales and national logistics team will outwork our competition to deliver a quality product on time and to specification.

Safety: Safety of our employees is of utmost importance, and we train onsite and offsite to remain current and engaged to develop a safety culture within our facilities.

Continuous Improvement: We apply a variety of proven approaches and engage our employees and top-tier management to provide ideas to improve in a results-oriented environment. We empower employees to make decisions by providing them with the latest training, skills and knowledge relevant to our operations.

Sustainability: We source lumber and supplies from documented, sustainable sources. We recycle and consume most of our waste and design our operations to fulfill these goals.

Supplier Relationships: We engage our supply chain in constructive and mutually beneficial relationships that stress the importance of value, quality, and stability.